Return & Exchange Policy

 

At ARQO, we believe that quality should be matched by confidence. If your order isn’t exactly what you expected, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order.

To be eligible, your item must:

  • Be unworn, unwashed, and unused.
  • Be returned in its original condition.
  • Include all original tags and packaging.
  • Show no signs of damage, alteration, or misuse.

Items that do not meet these conditions cannot be accepted for return or exchange.


Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Once verified, ARQO will cover all shipping costs and provide either:

  • A replacement.
  • A full refund.
  • Or another suitable solution based on the situation.


Exchange Process

If you would like to exchange your item for a different size or color:

  1. Contact our support team within 14 days.
  2. Once approved, the original item will be collected or returned.
  3. After inspection, your replacement will be shipped.

Availability of replacement items depends on current stock.


Return Process

To request a return:

  1. Contact us with your order number.
  2. We will arrange a return through our shipping partner or provide return instructions.
  3. Once the item is received and passes inspection, your refund will be processed.


Refunds

After your returned item has been received and approved, refunds will be issued within 3–7 business days.

Refunds will be made through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be sent via:

  • Instapay
  • Vodafone Cash
  • Bank Transfer


Shipping Costs

If the return is due to:

Our mistake (wrong item, damaged item, or manufacturing defect)

→ ARQO covers all shipping costs.

Customer preference (change of mind, size, or color)

→ The customer is responsible for return and exchange shipping fees.

Shipping charges paid during the original order are non-refundable unless the return is caused by our error.


Non-Returnable Items

We cannot accept returns for:

  • Used or washed products.
  • Products damaged after delivery.
  • Items without original tags or packaging.
  • Clearance or final sale items (if applicable).


Contact Us

For any return or exchange request, please contact us through our Contact page or email our support team.

We’ll always do our best to make the process simple, fair, and respectful—because every detail matters.

ARQO
Defined By Restraint.